Product safety

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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for disadvantaged consumers...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection

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Publications

Tremolite asbestos has been identified in the ceramic centre of some Bunsen burner gauze mats in New Zealand and the UK, and preliminary testing has indicated that this may be an issue in gauze mats...
WorkSafe
Alert
06 Dec 2018
WorkSafe is investigating an incident in which a worker suffered serious crush injuries as a result of a large metal sliding gate falling on him. The incident scene is shown in the photograph below...
WorkSafe
Alert
21 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building Commission
Reports
18 Sep 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
24 Apr 2018
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
A summary of statistical information about electrical incidents in Western Australia.
EnergySafety
Reports
07 Apr 2015
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
EnergySafety
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014

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Announcements

Many of us have fond memories of splashing around in a portable pool as a child and, as the weather warms up, we’ve launched a campaign to remind parents and carers to make these pools safe. Portable pools – ranging from small blow-up or plastic paddling or kiddie pools to bigger wading pools, inflatable spas or high-sided flexible plastic pools on a frame – can be popular in summer as a cheap...
Consumer Protection
Media release
15 Nov 2018
On average one child dies from a portable pool-related drowning every year in Australia, while others need hospital treatment and may be left with severe brain injuries. These statistics have prompted Australian Consumer Law and product safety regulators to join forces with Royal Life Saving Society - Australia to remind parents and carers to make portable pools SAFE. Portable pools – ranging...
Building Commission / Consumer Protection
Media release
15 Nov 2018
The State Government and Royal Life Saving Society - Australia have launched a national campaign to warn consumers about the dangers of portable pools this summer. Tragically, on average, one child dies from drowning in a portable pool every year, with others needing hospital treatment and some suffering from permanent brain damage. The Don't Duck Out, Make It SAFE initiative includes four key...
Building Commission / Consumer Protection
Media release
15 Nov 2018
A national voluntary recall has been issued for water absorbing balls sold by a WA supplier as a toy which may pose a danger to children. The supplier, Alpak Trade Pty Ltd trading as Fremantle Water Beads , has agreed to withdraw the water expandable polymer balls or water beads from the marketplace, but many of the products have already been sold in WA. The voluntary recall is the result of...
Consumer Protection
Media release
09 Nov 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Local governments are working to clear a backlog of inspections of private pool safety barriers in the wake of an Ombudsman Western Australia report on children drowning. The law requires that WA local councils inspect private pools in their jurisdiction at least once every four years to ensure they have complying fences or other safety barriers. In last year’s investigation report on ways to...
Building Commission
Media release
20 Sep 2018
Children will be spoilt for choice when more than 260 showbags go on sale at this year's Perth Royal Show, following a product safety tick of approval from Consumer Protection. Each year, the Royal Agricultural Society of Western Australia (RASWA) invites Consumer Protection inspectors to conduct the pre-show checks, ensuring the showbags' toys and novelties meet Australian product safety...
Consumer Protection
Media release
12 Sep 2018
With warmer weather on the way, West Australians are reminded that pools with water deeper than 30cm must have complying safety barriers to prevent child drownings. This is one of the key messages that the Department of Mines, Industry Regulation and Safety will share at this weekend’s Pool, Spa and Outdoor Living Expo . The department’s Building & Energy and Consumer Protection teams are...
Building Commission / Consumer Protection
Media release
07 Sep 2018
Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
Do you have a Vulcan Heritage or a Pyrox Heritage gas heater? People with Vulcan Heritage or Pyrox Heritage gas heaters in their homes need to get them checked by a qualified gas fitter immediately. Laboratory tests show that under certain conditions the heaters produce too much carbon monoxide. Particularly if homes have poor ventilation and bathroom exhaust fans or kitchen rangehoods are used...
EnergySafety
Alert
01 Jun 2018

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